Terms and Conditions 

RETURNS & REFUNDS POLICY

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the nature of farm products such as maize and sweet potatoes, it is very difficult to guarantee consistency in terms of aspects such as taste and size and therefore sometimes these aspects are out of our control.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery for courier based delivery purchases done on the website.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit card or original method of payment, within a certain amount of days.

Alternatively, your refund amount can be credited to your customer account, if the customer decides to do so.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mwanakafreshfarmfoods.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This is for any items that were sold to the customer at a discounted rate.

EXCHANGES

Due to the nature of our products, it is almost impossible to guarantee certain aspects in terms of taste, but we strive to provide the customer with the best possible quality. We only replace items if they are defective, damaged or the wrong item was delivered.  If you need to exchange it for the same item, send us an email at info@mwanakafreshfarmfoods.com  and an arrangement can be made for our driver to pick up the items if they were originally delivered via the delivery schedule. If you order was delivered by private courier, please send your returns to: 744 Hertford Rd, Enfield EN3 6PR

 
 
 

SHIPPING

To return your product, you should mail your product to: 744 Hertford Rd, Enfield EN3 6PR

 
 
 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.